FAQ

1. When is personal tax id or PAN needed for shipping?
India needs PAN(Permanent account number).
We would ask for necessary information for other countries.

2. How can I find product in Cell-phonecover.com blog posts?
You can search product model or click product image.

3. There is no my Phone model in the product page, can you help me?
Please contact us via Email(service@cell-phonecover.com)! We would help you to solve it.

4. What shipping methods do you use?
We ship all items by USPS, EMS, TNT, UPS or FedEx to customers all over the world. Note: USPS, EMS, TNT, UPS or FedEx does’t deliver on weekends or National holidays.

Usually it will take 7-15 days for free and $5 shipping countries!(Ship by USPS and EMS)
Product that contains Electricity needs 20 days for shipping!

Free Shipping Country List:
.United States
.United Kingdom
.Australia
.Canada
.France
.Russia
.Japan
.Norway
.New Zealand
.Germany
.Israel
.Saudi Arabia

$5 Shipping Country List:
.Hong Kong
.Korea
.Malaysia
.Singapore
.Austria
.Belgium
.Switzerland
.Denmark
.Hungary
.Italy
.Luxembourg
.Netherlands
.Poland
.Turkey
.Finland
.Ireland
.Portugal
.Mexico

If you need fast shipping, please contact us(service@cell-phonecover.com)! We would ship it by UPS, FedEx, TNT in 10 days. For US,CA,MX,AU,NZ, add $10 for fast shipping.

For other charged shipping fee countries, it will take 7-10 days.(Ship by UPS, FedEx, TNT)

5. Can you ship to a P.O. BOX address?
Unfortunately we cannot ship to any P.O. Box addresses. We require all customers to provide us with an actual address so that we can ensure your products will reach you safely.

6. Do I need to sign my order?
FedEx and UPS Express Air couriers both require a signature, therefore please ensure someone is available to sign for the package.

7. How can I track my order after it has been shipped out?
After we ship the order out, we will email you a tracking number, which you to follow up directly on the chosen couriers website.

USPS Tracking Site: https://tools.usps.com/go/TrackConfirmAction!input.action.
TNT Tracking Site: http://www.tnt.com/webtracker/tracker.do?navigation=1&respLang=en&respCountry=au.

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